Working Safely Near the NBN Network

As Australia continues to rely on a connected world, the National Broadband Network (NBN) has become the backbone of our digital infrastructure. Whether you’re in construction, tree care, or utilities, working near the NBN network comes with a critical responsibility: protecting this essential infrastructure while keeping your team safe.

Here’s what you need to know about working safely around the NBN network and how to avoid costly disruptions or potential hazards.

Understanding the NBN Network’s Impact

The NBN isn’t just about streaming or emails. It powers hospitals, schools, emergency services, and businesses. With over 12 million connections across Australia, accidental damage to its cables, pits, or underground infrastructure can cause widespread disruptions, impacting entire communities and industries.

For sectors like construction, tree care, and utilities—often working near or above buried or aerial NBN assets—safe practices are not just about avoiding repair costs. They’re about preventing delays, reducing risks, and ensuring the community stays connected.

Key Risks to Watch Out For

1. Underground Assets
   • Building Sector: Excavations, drilling, or trenching can easily hit underground NBN cables if proper checks aren’t performed beforehand.
   • Tree Care: Stump grinding or root cutting near easements could risk damaging underground infrastructure.
2. Overhead Cables
   • Utilities: Pole work and bucket truck operations often occur dangerously close to overhead NBN lines.
   • Tree Care: Arborists trimming branches around power and communication lines are at risk of entanglement or snapping cables.
3. NBN Equipment & Pits
   • Pits or manholes housing critical NBN components are frequently located near footpaths or utility easements. Heavy machinery or careless movement of equipment could crush or damage these structures.

Safety First: Essential Steps for NBN Awareness

1. Always Contact “Before You Dig”

By lodging a free inquiry with Before You Dig Australia (BYDA), you can access plans showing the location of NBN infrastructure on your job site. This step is non-negotiable for anyone working on excavation or near underground assets.

2. Perform a Physical Site Inspection

Once you’ve accessed the plans, take time to physically inspect the site for visible NBN markers, pits, or conduits. Tree roots, dense vegetation, or dirt may conceal critical infrastructure, so careful clearing may be needed.

3. Mark and Communicate the Risks

Use clearly visible markings to highlight where NBN assets are located. If you’re managing a team, ensure every worker is briefed about avoiding these areas. Miscommunication is one of the biggest causes of accidental damage.

4. Avoid Overloading Pits and Conduits

When working with heavy machinery, ensure equipment weight is not inadvertently loaded onto NBN pits or conduits. For tree care, be mindful of where vehicles, spider lifts, wood chippers and stump grinders are parked during operations.

5. Stay Clear of Overhead Cables

Overhead NBN cables often appear thinner and less visible than power lines, increasing the risk of accidental contact. Always assess tree branches, poles, and nearby infrastructure before climbing or operating EWP lifts.

Tips for the Building, Tree Care, and Utility Sectors

For Builders

• Ensure project planning includes a review of utility maps from BYDA.
• Keep excavators, compact cranes, glass handling lifts and other machinery away from marked NBN zones.
• Coordinate with local authorities if construction impacts NBN infrastructure, such as requiring temporary relocation of cables.

For Arborists and Tree Care Professionals

• Use insulated tools and follow strict protocols when working near aerial cables.
• Conduct a full site risk assessment before climbing or operating EWPs.
• Communicate with local councils to understand nearby easements or underground utilities.

For Utility Workers

• Ensure pole inspections or line repairs don’t interfere with aerial NBN cables.
• Maintain a 3-metre clearance when using bucket trucks, spider lifts or other EWP platforms.
• Report any accidental damage immediately to avoid further issues.

Consequences of Damage

Accidental damage to the NBN network can lead to:

• Hefty fines: Repair costs can run into tens of thousands of dollars, depending on the scale of damage.
• Project delays: Disrupting NBN assets can halt operations while repairs are made, impacting your deadlines.
• Public outcry: Communities and businesses often face frustration and financial loss when their connectivity is interrupted.

Be Proactive, Stay Protected

The key to working safely near the NBN network is preparation and education. By engaging with resources like BYDA, investing in team training, and following safe work practices, you can protect not only your team and business but also Australia’s digital future.

Let’s keep the network—and our worksites—running smoothly.