“Monitor give us outstanding customer support”

Hire business boss says Monitor lifts are crucial to his business

Jim Dawson of Hijsen Australia has been a Monitor customer for quite some time. In fact you could say he’s quite a fan!

“Monitor provide us with outstanding customer support. We have experienced this many times both over the phone and via physical attendance to site, whether that’s day or night, metropolitan or regional,” Jim said. “They give us unrivalled spider lift technical support and parts availability.”

Why have Jim and Hijsen stuck with Monitor over the journey? Jim says it’s because the two companies’ values are so well aligned.

“The partnership between Hijsen and Monitor is absolutely crucial to our business,” Jim said. “It’s an open, productive relationship I think because Monitor have the same standards of service and communications as we do.”

“We have the biggest ‘big spider lift’ hire fleet in the country,” Jim said. “We have ten lifts on hand now, ranging from 33 metres right up to the 43 metre machines.”

“Monitor work with us to make sure we have the best machines to support our market,” Jim said. “They handle most of the servicing and they give us great support, from North Queensland right through to the west coast of South Australia.”

A commitment to spider lift service and support

Jim says another area where Monitor shines is their commitment to supporting the lifts they sell.

“Monitor’s commitment to service is absolutely second to none, no matter where the machine is,” he said. “Their ability to always have appropriate spares continually amazes me – but I’ve never known them to be caught out. They just overnight the parts to us or we can pick them up from nearby Monitor depot.”

Jim sums up his thoughts about Monitor with a firm recommendation. “Monitor are just a great partner – if you wanted a spider lift, why would you go anywhere else?” he asks.

“We’re very happy to be doing business with them – I don’t know what we’d do without them.”