Support

Monitor’s dedicated after-sale customer support team ensures your lift is always performing at its peak.

At Monitor, we’re serious about support. Having the right service and maintenance will help extend the life of your machines, and increase your ROI by ensuring they keep working when other lifts give up.

A properly maintained spider lift or EWP will ensure safe operation for both your employees and your customers. Maintenance must be done wherever you need it, whenever you need it, to preserve your investment and operations.

Monitor Lifts’ 24-Hour Support Service can provide you with the emergency support, spare parts supply, routine maintenance and training you need – wherever you are in Australia.

Parts

We’ve invested heavily in ensuring our support fleet is among the best in Australia. The cornerstone of responsive service and support is having sufficient critical parts on hand, ready to use. That’s why Monitor have made a commitment to maintaining a $6 million parts inventory.

From our central parts storage in Tamworth (soon to be expanded into an even larger facility to further increase our parts inventory) and through our other 5 warehouses in major cities across Australia, we can supply parts wherever you operate.

Some of our hardware includes:

Accessible centres in all major cities

Competitive rates & flexible terms

We have financing, secondhand sale, and hire options available.

24-Hour Support Service

Support service for emergencies, spare parts supply, routine maintenance and training.

Expertise

Monitor has sales and service outlets in 12 major cities across Australia and New Zealand, supported by a network of regional service teams and service agents.

Our specialist technicians are fully qualified in hydraulics, electrical, and mechanical servicing to keep your EWPs running. Their years of experience with spider lifts ensures we can offer you reduced downtime and increased safety.

We’re also happy to give you advice over the phone. You can talk to people who know and understand these machines and the real-world situation you’re in. We can help with both operating and troubleshooting for your team.

Our Support Fleet

We’ve invested heavily in ensuring our support fleet is among the best in Australia. Some of our hardware includes:

Service Trailers

With our state-of-the-art service trailers, the Monitor team can come to you to carry out crucial on-site maintenance. You don’t have to move the machine – instead, we’ll come to you!

The trailers are fully equipped with tools, parts and everything our team need to perform a full service at your site. This efficient service makes it easy for you to keep your spider lift fleet running at maximum capacity, keeping downtime to a minimum and letting you get on with more work.

Service Plane

We understand that for your business, time is money. You need to keep working to take advantage of whatever business opportunities come your way.

That’s why we’ve invested in our own in-house pilots and aircraft, so that we can offer fast, responsive service to remote locations across Australia.

This amazing capability means we can be there for you when you need us most – giving you expert advice and support to get the problem solved quickly and get you back up and running.

Transport Trucks

Where possible, Monitor’s transport trucks allow us to control the quality of delivery you’ll receive. Our drivers know spider lifts, and can give you the advice you need at handover to make sure you’re comfortable with the machine and can get up-and-running without delay.

It’s another example of how we work to ensure a good relationship with you, right from the start.